Company: Minnesota Housing Finance Agency

Job description:

The work you’ll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Minnesota Housing is hiring! We’re a mission-focused financial institution looking for a BSPS Team Lead/Workflow Specialist who will lead strategic activities for the Business Systems and Process Support (BSPS) team and serve as project manager for the most complex projects within the Single Family division. The person in this position will serve as team lead, including assigning work to others, monitoring assignments, and providing mentoring and training to BSPS team members.

This position supports a wide range of stakeholders involved in Single Family programs, including internal program teams, project managers, Business Technical Support (BTS), external vendors, and BSPS team members. The role ensures that system and workflow needs across these groups are clearly understood and consistently met.

Essential Job Duties

  • Lead and coordinate the day‑to‑day flow of system and workflow changes across the BSPS team, ensuring work moves smoothly from intake through delivery. Provide structure, direction, and accountability so tasks are completed accurately, on schedule, and in alignment with established standards and priorities.
  • Provide guidance, leadership and day‑to‑day support to team members to help them build skills, stay aligned on priorities, and work proactively. Serve as a reliable resource for clarity, problem‑solving, and direction so work continues smoothly and consistently.
  • Serve as the primary connection point between BSPS and other Single Family teams, BTS partners, and vendors. Ensure smooth communication, coordinated planning, and clear visibility into system‑related work, upcoming changes, and issues that need attention.
  • Own the documentation that defines how system change work moves through the BSPS lifecycle. Ensure that roles, responsibilities, handoffs, and process steps are clearly outlined so teams understand what happens when, who does what, and how work progresses.
  • Coordinate the development, review, and maintenance of BSPS procedures to ensure accuracy, consistency, and alignment with current practices. Support staff in producing clear, reliable documentation for each step of BSPS processes.
  • Perform other duties as assigned.

Minimum Qualifications

To be qualified for and considered for this position, applicants must meet all of the minimum qualifications listed below. Ensure that your resume contains descriptions of your work exiperiences sufficient for comparison against the requirements stated below and indicate the beginning and ending month and year for each job held.

Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

  • Four (4) years of experience in real estate mortgage operations or consumer lending, including familiarity with loan origination systems.
    • A Bachelor’s degree in real estate, business, finance, accounting, housing, or community development/planning, may substitute for 12 months of experience – or – a Master’s degree in the listed fields may substitute for 18 months of experience
  • Three (3) years of experience directing the work of others.
  • Three (3) years of experience writing and maintaining business related processes and procedures.
  • Intermediate to advanced experience in the Microsoft Office suite: Word, Excel, PowerPoint, Visio and Access.
  • Experience providing outstanding customer support for a variety of systems and/or processes.
  • Strong relationship‑building, influencing, and collaboration skills; proven accuracy, attention to detail, and ability to manage multiple tasks and meet recurring deadlines.
  • Demonstrated verbal and written communication skills, including negotiation, decision making and creative solutions with the ability to comprehend and communicate complex information in plain language.

Preferred Qualifications

  • Five (5) years of experience directing the work of others.
  • Previous experience working with the housing finance industry, specifically related to Single Family Homeownership lending.
  • Demonstrated project management experience.
  • Demonstrated experience in identifying process improvements and implementing changes to increase operational efficiency.
  • Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

This position requires successful completion of the following:

  • Reference Checks.
  • Job related background checks.
  • Conflict of Interest Disclosure.

Physical Requirements

Requires moving office items such as file folders and small office tools.

How to Apply

External candidates: Use the link at the bottom of the page to apply. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Internal candidates: Go to Employee Self Service > Careers and search for Job ID 95343

Contact

If you have questions about the position, contact us at: MHFA.HR@state.mn.us.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title, and your valid Proof of Eligibility Certificate by the closing date to MHFA.HR@state.mn.us

About Housing Finance Agency

At Minnesota Housing, we know that affordable housing is an essential part of Minnesota’s infrastructure. When you work here, you’re helping to build stronger communities. We have a national reputation as one of the finest housing finance agencies in the country.

Working together to improve the state we love.

What do Minnesota’s State employees have in common?

  • A sense of purpose in their work.
  • Connection with their coworkers and communities.
  • Opportunities for personal and professional growth.

Benefits

As an employee, you’ll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

  • Paid vacation and sick leave.
  • 12 paid holidays each year.
  • Low-cost medical, dental, vision, and prescription drug plans
    • Fertility care, including IVF.
    • Diabetes care.
    • Dental and orthodontic care for adults and children.
  • 6 weeks paid leave for parents of newborn or newly adopted children.
  • Pension plan that provides income when you retire (after working at least three years).
  • Employer paid life insurance to provide support for your family in the event of death.
  • Short and long-term disability insurance that can provide income if you are unable to work due to illness or injury.
  • Tax-free expense accounts for health, dental, and dependent care.
  • Resources that provide support and promote physical, emotional, social, and financial well-being.

Support to help you reach your career goals:

  • Training, classes, and professional development.
  • Student Loan Reimbursement (pilot program)
  • Tuition Assistance Program
  • Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website studentaid.gov).

Employee Assistance Program (EAP) for work/life support:

  • A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance.
  • Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues.
  • Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care.

Programs, resources, and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at 651-259-3637 or email careers@state.mn.us, and let us know the support you need.

Job type: Full Time

Fully remote: Hybrid
Salary range: $36.59 – $54.25/ Hourly – $76,400 – $113,274/ Yearly

Location: Saint Paul Minnesota

Apply: https://careers.mn.gov/psc/mnjob/MNCAREERS/HRCR/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&FOCUS=Applicant&SiteId=1001&JobOpeningId=95343&PostingSeq=1&languageCd=ENG&PortalActualURL=https%3a%2f%2fcareers.mn.gov%2fpsc%2fmnjob%2fMNCAREERS%2fHRCR%2fc%2fHRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL%3fPage%3dHRS_APP_JBPST_FL%26FOCUS%3dApplicant%26SiteId%3d1001%26JobOpeningId%3d95343%26PostingSeq%3d1%26languageCd%3dENG&PortalRegistryName=MNCAREERS&PortalServletURI=https%3a%2f%2fcareers.mn.gov%2fpsp%2fmnjob%2f&PortalURI=https%3a%2f%2fcareers.mn.gov%2fpsc%2fmnjob%2f&PortalHostNode=HRMS&NoCrumbs=yes&PortalKeyStruct=yes